DEFINITION OF TERMS
Unless the context otherwise indicates, the following terms shall
have the meaning set forth herein:
Service" refers to a specific mobile telecommunication
service availed of by Subscriber. It is usually billed on top of
the monthly service fee.
(b) "Administration Fees and
Other Charges" refers to the fees and charges that may be
charged by Globe such as, but not limited to, administration fees,
suspension fees, cancellation fees, late payment fees,
reconnection or reactivation fees.
Form" refers to the form printed on the reverse side of this
document duly accomplished by the Subscriber.
"Assignee" is the authorized end user of a Corporate
Signatory" refers to the person duly authorized by a
Corporate Managed Account to sign this Agreement and to name or
replace the SPOC
(f) "Billing Address" refers to
the address indicated by the Subscriber in the Application Form
where the Statement of Account will be delivered. For managed
accounts, business address must be the company's
address. It is within the Philippine soil and not
addressed to any P.O. box.
(g) Bulk Service - refers
to an Add-On Service with a definite validity or volume.
(h) "Bundled Device" refers to the handset, laptop,
netbook, tablet, Tattoo stick or such other device that is
provided by Globe to the Subscriber for the latter to access the
Service, the partial or full purchase price of which is included
in the MSF.
(i) "Corporate Individual Account"
refers to subscription to the Service by an employee of a Globe
Business Client enjoying the same benefits given to the Corporate
Managed Accounts of such Globe Business Client provided that such
employee is entitled to a communication allowance as certified by
the Globe Business Client.
(j) "Corporate Managed
Account" refers to subscription to the Service by a Globe
(k) "Credit Limit" refers to the
cap of allowable usage within a billing cycle.
"DBP" means Device Base Price or the cost of the Device
purchased from Globe.
(m) "Device" is the
collective term for Bundled Device and Purchased Device.
(n) "Downgrade Fee" refers to the amount that will be
paid by Subscriber if Subscriber downgrades the Service within the
(o) "Globe" refers to Globe Telecom, Inc.
(p) "Globe Business Client" refers to a Globe
customer classified under the category of Enterprise, Corporate or
Small and Medium Enterprise, as determined by Globe.
"Globe Business Customer Support" refers to the
dedicated customer service for Globe Business Clients with hotline
number (02) 730 1288 and email address
means International Mobile Equipment Identity used to identify a
(s) "Line" refers to a Service
subscription identified by the mobile number.
"MSP" means Minimum Subscription Period which is the
minimum period stated in the application form during which
Subscriber is required to maintain the subscription to the
Service, otherwise Subscriber shall be liable to pay the
applicable Pre-Termination Fee or Downgrade Fee should the
subscription be terminated or downgraded within such period.
(u) "MMS" means Multi-Media Services.
"MSF" means Monthly Service Fee which is the minimum
regular monthly fee paid by the Subscriber to Globe for the
privilege to use the Service.
(w) "NTC" refers to
the National Telecommunications Commission.
"Party" refers to either Globe or Subscriber.
"Parties" refer to both Globe and Subscriber.
"Pre-Termination Fee" refers to the amount that will be
paid by Subscriber if Subscriber terminates the Service within the
(z) "Primer Service" refers to a specific
mobile telecommunication service availed of by Subscriber. It is
usually deducted from the monthly consumable amount.
"Principal Add-On Service" is the Add-On Service stated
in the Application Form that has to be maintained by the
Subscriber during the MSP.
Device" refers to handset, laptop, netbook, tablet, Tattoo
stick or such other device that is purchased by Subscriber from
Globe to be used by the Subscriber in accessing the Service, the
purchase price of which is not included in the MSF but billed
separately in the Statement of Account.
"Redirected" refers to the status of the Service when
outgoing services (i.e., outgoing calls, SMS, surfing) are not
allowed but incoming services such as incoming calls and receiving
of SMS are allowed.
(dd) "Roaming Partner" refers
to the foreign mobile telephone network service provider with whom
Globe has an existing international roaming agreement whereby
Globe subscribers are allowed to avail of the international
roaming service using the network of such foreign mobile telephone
network service provider.
(ee) "SIM" means
Subscriber Identity Module.
(ff) "SMS" means
Short Messaging Service or text.
means Single Point of Contact and refers to the person authorized
by the Globe Business Client to transact with Globe concerning all
matters relating to the Service after the execution of this
(hh) "Service" refers to the postpaid
mobile telecommunication services of Globe consisting of wireless
voice and data services such as calls, SMS or text, MMS and
broadband service or access to the internet, and such other mobile
services that may be offered by Globe.
"Subscriber" refers to the person, natural or juridical,
named as such in the Application Form as the party who will avail
of the Service.
Disconnected" refers to the status of the Service when both
incoming and outgoing services, including mobile browsing
are not allowed.
(kk) "Usage Charges" refers to
the charges for usage of Service not covered by the MSF.
(ll) "VAS" means Value Added Service. DEVICE
4.1 The necessary device for accessing the Service may be a
Bundled Device, Purchased Device or obtained by Subscriber from
By accepting the Device delivered to Subscriber,
Subscriber confirms that it/he/she has inspected the Device and
found the same in good order and working condition. Specifically,
Subscriber confirms that -
- the Device and its
accessories, i.e., battery, charger, etc., are new and
- there is a manufacturers warranty seal, which
is not defaced or altered;
- the Devices external
housing, keypad and cosmetic parts are free from dents and
- the Device and its accessories have no
apparent defect and thus -
- screen shows a clear display;
- display has no missing lines;
- keys respond accordingly;
- signal indicator is stable;
- Device is properly charging; and
- incoming and outgoing calls are
In the event of a Device (except Apple products) with
factory defect -
If factory defect is discovered within seven (7)
days from date of delivery-
(i) For Corporate Managed Account, the defective
Device will be replaced by Globe provided that the defect is
reported to the Globe Business Customer Support within seven
(7) days from delivery to the SPOC and the defective Device,
together with all its accessories and original packaging, is
ready for pick up at the appointed date and time set by
(ii) For Corporate Individual Account, such defective
Device shall be replaced by Globe provided that the
defective Device, together with all its accessories and
original packaging, as well as the original invoice and
delivery receipt, is brought to any Globe Store within seven
(7) days from delivery thereof to the Subscriber or the
Subscribers authorized representative.
If the factory defect is discovered beyond seven
days from date of delivery, and subject to the manufacturers
(i) For Corporate Managed Account, Globe will arrange
the pick-up of the defective Device and send it to the
authorized service center of the manufacturer;
(ii) For Corporate Individual Account, Subscriber
should bring the defective Device to Globe Store;
(c) The 7-day replacement policy applies only to the
Subscriber named in the Application Form and not to the
transferee of the Device.
(d) There may be charges if defects are not covered by
(e) The replacement Device shall be subject to the
7-day replacement policy.
If the factory defect is discovered beyond seven days
from date of delivery, and subject to the manufacturers warranty
- For Corporate Managed Account:
- if the defective Device
is an iPhone, Globe will arrange the pick-up of the
defective Device and send it to the authorized service
center of Apple;
- if the
defective Device is an iPad or any other Apple product,
subscriber should bring the Device to the Apple Service
- For Corporate Individual
- if the
defective Device is an iPhone, subscriber should bring the
defective devices to the Globe Store
- if the defective Device is an iPad or
any other Apple product, subscriber should bring the
Device to the Apple Service Center.
In the event that the defective Device is an Apple
- The Device has
been subjected to abnormal or negligent use; improper storage;
exposure to moisture or dampness, excessive temperature or
abnormal environmental conditions; unauthorized modifications,
connections, or repair;
Device's serial number, accessory date code, IMEI, or
manufacturer's warranty seal has been removed, defaced or
- GLOBE's SIM lock has been
unlocked or tampered;
- The original
manufacturers battery, antenna, front and back covers, or
other accessories are incomplete or have been replaced;
- There are visible dents, scratches,
markings or signs indicating that the Device was dropped;
- There is a liquid or greenish residue
in the bottom of the key mats;
acetate is inserted in the cell display;
- The Devices backlight has been
- There is a network monitor
installed in the transceiver;
- There are softwares or features not
normally present in the original Device;
- The Devices electronic IMEI is not the same
as the IMEI on the transceiver label; or
- Any other instance showing that the Devices
flaw is not a factory defect.
4.6 Subscriber shall be responsible for the Device upon its
delivery to it/him/her. Subscriber shall keep the Device in good
condition, fair wear and tear excepted. Subscriber shall bear the
loss of the Device, hence, the damage to or loss of Device is not
a valid ground for Subscriber not to pay the MSF and other
charges. Neither is it a valid ground for termination of the
Service without Pre-Termination Fee if such loss or damage occurs
within the MSP. In the event of damage to or loss of the Device,
it is incumbent upon Subscriber to have such Device repaired or to
obtain another device in order that it/he/she may continue to
access the Service.
4.7 Subject to Clauses 5.3, 5.4 and 5.5 and the
manufacturers warranty, in the event of damage to or loss of the
Device, Globe has no obligation to repair or replace the damaged
Device if the same is caused by vandalism, accident, Subscribers
own fault or negligence or that of a third person, fire, theft or
robbery, or force majeure. In the event of damage or loss of the
Device, Subscriber shall remain liable to pay the MSF without any
deduction on account of the damage to or loss of the Device.
Likewise, Subscriber shall remain liable to pay the price of the
4.8 In the event of device/SIM loss, the subscriber should
immediately notify Globe Business through its 24x7 Globe Business
Hotline at (02) 730-1288.In the event of such loss, Globe will
temporarily disconnect the Service upon request of the Subscriber
and re-connect the same also upon request of Subscriber.
Subscriber shall pay for all usage charges prior to the time that
the loss is reported to Globe. Moreover, Subscriber remains liable
to pay the MSF during the period of temporary disconnection.
4.9 It is the obligation of the Subscriber to thoroughly
know the specifications, features, and capabilities of the Device.
Hence, all usages emanating from the use of the Device whether or
not actively or consciously known by the Subscriber is billable
and shall be paid for by the Subscriber.