FAQs

Understanding Your Bill

We redesigned the Postpaid bill—its contents and charges—with our customers in mind. We made it simple for our customers to read and understand so that they know exactly what they are paying for.

In the new bill, the amount in the Statement Summary is now VAT-inclusive.

Also, the usage sections on “Monthly Recurring Fee” and “Summary of Excess Usage” inside the bill now have a separate line item for VAT. In the old bill, VAT can be found only in the Statement Summary on the first page.

Other minor changes are:

  • The removal of the payment stub as you can now pay using just your account number

  • Introduction of a message box for personalized greetings

  • The addition of payment channels as a bill footer

  • The removal of the flat rate call indicator inside the bill since all the calls now have fixed-service rates.

 

Customers receiving their bill for the first time will see a “Welcome Message” on the first page and a special section called “Plan Details.”

In addition, the monthly recurring fee is now grouped per mobile number. The usage details of each mobile number are in the succeeding pages.

The new bill will have the following sections:

  1. Statement Summary
  2. Monthly Recurring Fee (MRF)
  3. Summary of Excess Charges
  4. Summary of MRF with Excess Usage
  5. Summary of Other Charges
  6. Details of Rewards
  7. Previous and Current Bill Adjustments
  8. Prepaid Loading Services
  9. Usage Details
  10. Value-added Services
  11. Roaming Usage

The Statement Summary shows the different amounts already inclusive of value-added tax (VAT). To see the breakdown of the amounts with their corresponding tax, go to the summary section of the bill. The total VAT of the MRF and excess usage can be seen under the sub-section "Total Charges.”

The monthly recurring fees, one-time charges, local, domestic​, and other usages are charged with 12% VAT as required by law.

In some cases, the bills of certain companies under Globe Business may not display any value-added tax (VAT) or overseas communication tax (OCT) at all. These are companies that may fall under one of these categories:

  • VAT zero-rated entity
  • A business entity registered within freeport zones such as the Philippine Export Zone Authority (PEZA), Subic Bay, Clark and Poro Point Freeport Zones and Board of Investments (BOI)-registered export entities.
  • VAT-exempt entity
  • Entities such as foreign embassies, consulates, United Nations (UN) agencies and other agencies under international agreements such as International Rice Research Institute (IRRI), Asian Development Bank (ADB).
  • OCT-exempt entity
  • These are entities registered within freeport zones such as Philippine Export Zone Authority (PEZA), Subic Bay, Clark and Poro Point Freeport Zones, foreign embassies, consulates, United Nations (UN) agencies and other agencies under international agreements, including International Rice Research Institute (IRRI) and Asian Development Bank (ADB).

Customers based in Metro Manila, Metro Cebu, and Metro Davao may request check pickup by sending an email at [email protected]be.com.ph.

Payments are also accepted over the counter at Bayad Center and SM Payment Center (Department Store, Savemore, Hypermarket), and online via www.globe.com.ph/paybillcorp, BDO, BPI, Security Bank and UnionBank. LDDAP may pay via Landbank internet banking.

To ensure immediate posting of payments, always provide the payment breakdown when settling bills. If you are filing for EWT, provide one original copy of the signed Certificate of Withholding Tax (BIR Form 2307).

Bill Glossary

Header

BIR CAS Permit No.

A BIR-issued permit for computerized accounting systems.

SOA No.

A Globe-generated number to identify the billing statement.

Customer Details

Bar Code No.

Intended as reference of our couriers for their record purposes.

Account and Bill  Info.

Bill No.

Indicates the sequence of the bills and gets higher every month the longer the customer stays with Globe.

Amount to Pay

The total charges for the billing period, including any balance from the previous bill (overdue). The overdue amount should be paid immediately. If this has been settled after the bill cut-off date and before the current bill's due date, the company can just disregard the amount.

Charges for the current billing period must be paid on or before the indicated due date.

Corporate ID

An identifier that consolidates various account numbers into one billing summary.

Account Number

The account identifier used for payment transactions.

Credit Limit

Based on the gross sales or gross revenues, this amount is assigned by Globe to determine the highest plan or number of postpaid lines that the customer can avail of during application. It is also the maximum allowable usage for a given bill period.

Billing Period

The date range of the bill.

Due Date

The last day on which payment for the bill should be made. To maintain good credit standing, payment on or before the due date is encouraged.

Main Plan and Personalized Greetings

Best Ever MySuper Plan 2499

The name of the postpaid plan subscribed to. The box below may contain personalized greetings and reminders specific to the customer's account/s.

Charges for this Month

Breakdown of total charges for the indicated billing period.

Monthly Recurring Fee

The monthly plan, and recurring add-ons and rebates, if any.

Monthly Plan

The fixed amount chosen for the monthly subscription plan.

Excess Usage

Any local and international usage that is not part of the plan components. Corresponds to "Usage (Net of Consumables)" in the old bill.

Other Charges

Transactional charges such as administration fees and one-time subscriptions (add-ons/boosters, promo registration fees, etc.)

Gadget Cash-out

The payment for the device that the customer availed of. This may be a single payment or in installment depending on the terms for which the customer was approved.

Previous Bill Activity

Previous Bill Activity

The breakdown of charges, payments and adjustments from the previous billing period. Corresponds to "Previous Bill Charges" in the old bill.

Previous Bill Amount

This amount refers to the total charges from your previous bill. Corresponds to "Amount Due from Previous Bill" in the old bill.

Remaining Balance (Due Immediately)

The unpaid amount from the previous bill/s. Also known as overdue balance or amount, this is being collected together with the total charges for the current billing period. In the old bill, this corresponds to "Remaining Balance from Previous Bill".

The Remaining Balance only appears on the bill if there is a missed or insufficient payment previously.

Remaining Credit

The amount from the excess payment or credited adjustment from the previous bill carried over to the next bill. In the old bill, payment is usually indicated by the letters "CR" under "Details of Payments."

The Remaining Credit only appears on the bill if a previous payment is more than the amount indicated on the previous bill/s, or if adjustments have been made on the account.

Amount to Pay

The sum of the total charges for the month and any balance from the previous bill amount, collectible on the due date. Corresponds to "Total Amount Due" in the old bill.

Monthly Recurring Fee

Mobile Number

The assigned mobile number. This is composed of 11 digits and is unique per customer. The first four digits are network-specific.

Monthly Plan

The monthly plan and the breakdown of its components. This portion also indicates recurring add-ons and recontracting reward, if there are any.

Period

The start and end date of the period for which the account is being billed.

Your Plan Includes

Refers to the plan components (packs/combos, add-ons/boosters, or consumables).

Peso Value

This only appears if the account is under the plan type called Best Ever MySuper Plan. The assigned value is almost double the amount of the plan and was used to buy the plan components.

Add-ons

Subscriptions that auto-renews monthly and are charged on top of the plan.

Rewards Details

Shows the amount of the bill rebate that will be deducted from the bill for re-contracting customers.

Subtotal

Total amount without VAT

Add % VAT

Value Added Tax

Total

Subtotal + VAT

Summary of Excess Usage

Summary of Excess Usage

Details of usage of local and international calls, texts, and mobile data, roaming, and value-added services that are not part of the plan.

Your Usage

Indicates the actual usage of a service.

Allowance

The allocation of calls, texts and mobile data as part of the plan components. Calls are shown in minutes, texts in number, and mobile data is in MB or GB.

May indicate "unlimited" if the customer is subscribed to unlimited services.

Consumable

The unused amount of the fixed monthly plan. Consumables can cover usage of the following basic services: Calls (local, IDD and NDD), texts (to Globe/TM, to other networks, international texts), browsing (local only).

Excludes value-added services (VAS), data roaming, and Share-A-Load.
One consumable = P1.

Value Added Services

These include ringback tones, picture messages, games and game credits, and other downloads and subscriptions the customer availed of to complement his mobile lifestyle. App store purchases charged to the bill are also part of value-added services. These are billed on top of the plan.

Total Excess Usage

Total charges for excess usage including the VAT.

Summary of MRF with Excess Usage (Found below Total Excess Usage)

Total MRF

The sum of the monthly plan and add-ons, if any. Does not include VAT. Also the same amount found in the "Sub-total" inside "Plan Summary".

Total Excess Usage

This is the sum of the excess usage without VAT. Also the same amount found in the "Sub-total" inside "Summary of Excess Usage".

Total Surcharge

Extra fee that applies to all roaming usage except for RoamSURF 599.
Note: May not show up in the bill all the time; This appears only if the customer went abroad and used the roaming service in the destination country.

Total VAT

The sum of VAT for your excess usage and plan summary.

Total OCT

The tax that applies to international services such as IDD, international text and iMessage activation fee.
Note: May not show up in your bill all the time; this appears only if you used the said services.

Total Amount to Pay

The sum of all these charges: Total MRF, Total Excess Usage, Total Surcharge, Total VAT and Total OCT.

Summary of Other Charges

Summary of Other Charges

The details of the one-time subscriptions and downloads (add-ons/boosters, promo registrations, etc.), and transactional charges (administration fees, etc.)

Subscription and Downloads

Shows the type of one-time subscriptions and downloads that you availed of and their corresponding fees. More specifically, these are promo registrations (call, text, data, combo, and content) that don't auto-renew.

One Time Charges

Shows the one-time fees for service requests you made. Includes pre-termination, admin and transfer of ownership fees.

ADD % VAT

The amount of value-added tax (VAT) applied to subscriptions, downloads, and one-time charges.

Total of Other Charges

The sum of subscriptions, downloads, and one-time charges plus VAT.

Gadget and Digital Connector

Gadget and Digital Connector

This sections shows the gadget or device availed of, the payment (one-time or installment) and the value-added tax (VAT) applied to the payment.
Note: This appears only if a gadget/device/digital connector has been availed of and the payment has been charged to the bill.

Total for Gadget and Digital Connector

The sum of the payment for the gadget/device plus tax. May not apply to Globe Business accounts that are VAT-exempt.

Details of Rewards

Details of Rewards

Shows the type of reward availed of and its amount. May be in the form of bill rebates that recur monthly or a one-time credit. This is deductible against the bill.

Previous Bill Adjustments and Payment

Previous Bill Adjustment and Payment

Summary of payments and adjustments from the previous billing period.

Payment Details

Describes when and where the payment has been made, when the payment was credited to the account, and the reference number for the payment. May display EWT or FVAT.

*EWT or Expanded Withholding Tax is a type of withholding tax for income payments of companies belonging to the top 20,000 companies. This type of tax is creditable against the income tax of the payee for the period in which the income was earned.
**FVAT or Final Withholding VAT is the 5% withholding tax withheld by the government or any of its political subdivisions, instumentalities, agencies including GOCCs representing the net VAT payable by Globe to the BIR.

Payment Date

The date on which the payment has been made.

Posting Date

The date the previous bill payment was credited to the account.

Reference No.

A tracking number assigned by the payment channel whenever payment is received.

Amount

Refers to the amount paid to the account.

Adjustment

Reversals and other adjustments that may be Globe- or customer-initiated.

Total Adjustment

The total amount of adjustment credited to the account inclusive of tax.

Remaining Credit

The amount from the excess payment or credited adjustment from the previous bill carried over to the next bill. In the old bill, payment is usually indicated by the letters "CR" under "Details of Payments."

The Remaining Credit only appears on the bill if a previous payment is more than the amount indicated on the previous bill/s, or if adjustments have been made on the account.

Remaining Balance

The unpaid amount from the previous bill/s. Also known as overdue balance or amount, this is being collected together with the total charges for the current billing period. In the old bill, this corresponds to "Remaining Balance from Previous Bill."

The Remaining Balance only appears on the bill if there is a missed or insufficient payment previously.

Current Bill Adjustment

Current Bill Adjustment

Reversals and adjustments that apply to the current billing period.

Add

Additional charges.

Less

Charges to be deducted.

Prepaid Loading Service

Prepaid Loading Service

This portion shows the details (date, time, load amount, recipient) of Share-A-Load transactions.

Usage Details

Usage Details

This portion shows the details of call, text, data, roaming and value-added service usage.

Free Minutes

The allocation of minutes that can be used for calls based on the plan component or promo subscription. The details of the free minutes can be found in "Your plan includes".

Free Messages

The allocation of text messages that can be used based on the plan component or promo subscription. The details of the free texts can be found in "Your plan includes".

Consumable

The portion of the usage that will be charged to the consumable amount.

NDD

Calls made by the customer's DUO number to a landline outside of the subscription area. Also, calls made by the customer's mobile number to a landline in another region having a different area code.

IDD

Calls made by the customer's mobile number to an international number

Date/Time of IDD

The date and time the customer made the IDD call shown in the Philippine time zone.

Text Messages

These are the local and international text messages sent by the customer's mobile number.

Local Data

Local Data

This part contains the total volume of data the customer consumed for browsing

Browsing Charges (MB)

Data usage charged per MB.

Free Allowance

The allocation of data that can be used based on the plan component or promo subscription. May be shown in volume (MB) or duration (minutes). The details of the free data can be found in "Your plan includes".

Browsing Charges (time-based)

Data usage charged per minute.

Sub-total Browsing Charges

This figure is the browsing usage, without VAT.

Total Local Data

This figure is the browsing usage, including VAT.

Value-Added Services

Value-Added Services

Details of usage outside of the basic calls and texts. These are promo registrations complementing the customer's mobile lifestyle such as ringback tones, games, game credits, picture messages, and app store purchases. May also include online purchases charged to the customer's postpaid bill.

Ex. ringback tone, games

Total for Value-Added Services

The sum of the value-added services the customer availed of, with VAT.

Details of international roaming charges

Details of International Roaming Charges

This box contains the details of call, text and mobile data usage while roaming as sent by the telecom provider the customer's number latched on to. The amount is converted to local currency and excludes taxes.

Telecom Provider

This is the name of the telecom provider whose services the customer availed of while abroad.

Outgoing Voice Call Charges

These are the details of the calls initiated by the customer's mobile number while abroad.

Incoming International Roaming Call

These are the details of the calls accepted by the customer's mobile number while abroad.

Incoming Text Charges

These are the text messages received by the customer's mobile number while abroad.

Outgoing Text Charges

These are the text messages sent by the customer's mobile number while abroad.

Mobile Internet

These are the details of the customer's internet usage abroad.

Pay Per Use

Details of the customer's mobile internet usage abroad based on the roaming operator's zonal rates. Zonal rates apply if no roaming promos exist in the country that was visited.

Promo

These are the roaming promos the customer subscribed to while abroad. Examples would be RoamSurf 599 and Easy Roam 149.

Total Mobile Internet Charges

Total charges incurred for mobile data usage while roaming

Sub-Total Charges of Foreign Service Provider

This is the sum of all the roaming usage without taxes and surcharge

Surcharge for Roaming Calls

This is a service fee applied to roaming calls.

Total Charges of Foreign Service Provider

This is the sum of all roaming usage with taxes and surcharges for each roaming operator. If the customer availed of the roaming services of two or more roaming operators in one trip, these will be shown separately per roaming operator.

Total Roaming Charges

The sum of all roaming charges, including surcharges and taxes. If the customer availed of the roaming services of two or more roaming operators in one trip, these will be the sum of all the charges from these operators including surcharges and taxes.